By Abraham Kapambwe

Using data analytics, we can root out inefficiency and improve service delivery. Developing a digital twin of Zambia will represent every asset and government process digitally, making it easier to identify bottlenecks. The President of Zambia has complained now and then about the slowness of the civil service in Zambia. Some even accused civil servants of sabotaging the government’s effort. I believe big data analytics can improve service delivery by connecting various sources, both external and internal.

The Power of a Digital Twin

A digital twin of Zambia would be a comprehensive digital representation of the country's assets and government processes. This digital model would allow for real-time monitoring and analysis, making it easier to identify inefficiencies and areas for improvement. By visualizing the entire system, top-level officials can see what civil servants are doing and how resources are being utilized.

Real-Time Evaluation

Both processes and data generated by systems will be able to be evaluated in real-time. This ensures that resources are used where they are most needed, reducing bottlenecks and improving service delivery. Civil servants can use data analytics to assess the impact of past policies, allowing for more informed decision-making.

Identifying Underperforming Services

Data analytics can identify which public services are underperforming. By analyzing various metrics, it becomes easier to pinpoint areas that need improvement. This targeted approach ensures that efforts are focused on the most critical issues, leading to better overall service delivery.

Fraud Detection

Analyzing transaction data to detect unusual patterns that may indicate fraud is another significant advantage of data analytics. By identifying and addressing fraudulent activities, the integrity of public services is maintained, and resources are used for their intended purposes.

Transparency and Accountability

Performance metrics and outcomes can be tracked and reported in real-time. This increased transparency holds civil servants accountable for their actions and ensures that public funds are used efficiently. It also builds trust in public institutions, as citizens can see the tangible results of government efforts.

Cost Savings

Identifying inefficiencies and areas where costs can be reduced without compromising service quality is another benefit of data analytics. These savings can be redirected to other critical areas, further improving service delivery.

Conclusion

In summary, big data analytics has the potential to revolutionize the performance of civil service in Zambia. By developing a digital twin, evaluating processes in real-time, identifying underperforming services, detecting fraud, and increasing transparency, we can significantly improve service delivery. This not only enhances the efficiency of civil servants but also leads to a more satisfied and engaged citizenry.

By embracing data analytics, Zambia can overcome the challenges of inefficiency and slow service delivery, paving the way for a more effective and responsive government.